Privacy Policy

We use the information we collect to:

• Provide, maintain, and improve the Velora Hub platform
• Process transactions and manage your subscription
• Enable collaborative features (trip sharing, group planning)
• Send transactional notifications (booking confirmations, subscription updates)
• Personalize your experience and provide relevant recommendations
• Track referral program activity and award applicable rewards
• Analyze usage patterns to improve our Service
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your trip data or personal content for advertising purposes.

We share your information only in the following circumstances:

• Service providers: Payment processors, hosting providers, and analytics tools that help us operate the Service. These providers are bound by confidentiality obligations and may only process your data for the purposes we specify.
• Collaborative features: When you share a trip or invite collaborators, the information you choose to share becomes visible to those users.
• Legal requirements: When disclosure is required by law, court order, or governmental regulation.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, with notice provided to you.

Velora Hub integrates with the Google Maps Platform (Maps JavaScript API, Places API (New), and Places Autocomplete) to provide map display, place search, place discovery, and location-linking features. When you use these features:

• Data we store at link time: When you link an itinerary item, booking, or wishlist entry to a Google Maps place, we store: (a) the Google Place ID — a stable unique identifier that Google permits to be stored indefinitely; (b) geographic coordinates (latitude and longitude) — used exclusively for rendering map pins on Google Maps within the Velora Hub application; and (c) the place name at the time of linking. This data is captured once and not re-fetched.
• Data we do NOT persistently store: Google-provided photos, star ratings, review text, review counts, opening hours, phone numbers, websites, or editorial summaries. These are fetched live from Google via the Place ID each time you open a place detail view and are displayed temporarily without being written to our database.
• How coordinates are used: Stored coordinates are used exclusively to render pins on a Google Map within the Velora Hub application. We do not use Google-derived coordinates for any purpose outside of Google Maps display, nor do we display them on non-Google map providers. This complies with the Google Maps Platform Terms of Service.
• Data sent to Google: When you search for places (via text search or autocomplete), your search query text and optional location bias are sent to Google's servers. When you view place details, the Place ID is sent to retrieve current information. Google may collect and process this data according to their Privacy Policy.
• Data deletion: When you unlink a place, delete the associated itinerary item or booking, or delete your account, all stored Place IDs and coordinates are permanently removed from our database.

Velora Hub offers an optional integration with Google Photos that allows you to create trip photo albums directly in your Google Photos library. This integration uses Google's OAuth 2.0 authorization and the Google Photos Library API.

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Hashed and salted password storage (bcrypt)
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data on a need-to-know basis

While we strive to protect your information, no system is completely secure. We encourage you to use a strong, unique password and enable any available security features on your account.

Velora Hub uses artificial intelligence and automated processing to enhance your travel planning experience. This includes:

• AI-generated itineraries: When you use our itinerary builder, your trip details (destinations, dates, preferences) are sent to AI language models to generate personalized suggestions. These inputs are processed in real time and are not stored by the AI provider.
• Smart packing suggestions: Your destination, travel dates, and activity preferences may be analyzed to recommend packing items.
• Content generation: AI may be used to generate descriptions, summaries, or recommendations based on your travel data.
• AI-powered customer support: Our primary support channel uses an AI assistant to help resolve questions about your account, billing, features, and policies. Your support conversations are processed by the AI system to provide relevant answers. If you request escalation or submit a contact form, your message and relevant account details (name, email, subscription plan) are shared with our human support team for follow-up.

Important: We do not use your personal data to train AI models. AI processing is performed solely to deliver the requested feature to you. You can choose not to use AI-powered features, and your core travel planning experience will remain fully functional.

We retain your personal information for as long as your account is active or as needed to provide you the Service. If you request account deletion, we will remove your data within 30 days, except where retention is required for legal, tax, or audit purposes.

Anonymized and aggregated data (which cannot identify you) may be retained indefinitely for analytical and product improvement purposes.

Velora Hub uses cookies and similar technologies for the following purposes:

• Essential cookies: Required for authentication, security, and core functionality. These cannot be disabled.
• Analytics cookies: Help us understand how users interact with our platform so we can improve the experience.

You may control cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the Service.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Export your data in a portable format
• Restrict certain processing of your information
• Object to processing based on legitimate interests

To exercise any of these rights, reach out via our in-app support chat or contact form. Data rights requests are always reviewed by a human team member. We will respond to your request within 30 days.

Velora Hub is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.

Your information may be processed and stored on servers located in the United States. If you are accessing Velora Hub from outside the United States, please be aware that your information will be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your country.

By using the Service, you consent to the transfer of your information as described in this Privacy Policy.

We may update this Privacy Policy periodically. When material changes are made, we will notify you via email or in-app notification at least 14 days before the changes take effect. The “Last updated” date at the top of this page reflects the most recent revision.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Reach out via our in-app support chat or our contact form.